At Kenhardt, quality is paramount
In carrying out our work, we base ourselves on up-to-date and high-quality information, often from science, on efficiency and effectiveness. An approach that offers the best guarantee of effective results in practice. In short, evidence-based practice. We also comply with the professional codes relevant to our sector and evaluate our services structurally with clients and candidates.
Evaluations
We find it important to know how our services are experienced. Not only by our clients, but also by participants in our assessments.
Customer satisfaction
We continuously consult with our clients in order to adjust and optimise our services where necessary. Previously, Kenhardt conducted an annual online customer satisfaction survey. An easy and nowadays widely used way of measuring quality. The results were very positive every year, with ratings well above 8. But feedback on how we could improve our services hardly came out of this. This is why we now opt for qualitative research. All customers with a minimum annual turnover are periodically visited by our account manager to evaluate the service and results. This way, we not only get direct feedback, but also ideas on how to optimise our services. This is what Kenhardt stands for!
Online Assessment Evaluation
Upon completion of each assessment, the participant receives an invitation to complete an online evaluation. The topics it covers are directly derived from the code of the Netherlands Institute of Psychologists (NIP), the International Test Commission (ITC) and the ISO standard for assessments, which is under development. This makes Kenhardt unique.
The scores and comments are used by us to ensure quality and optimise services. Results are discussed by account managers in consultations with clients. In short, participant evaluation of our assessments is an extremely valuable tool for us.
For clients wishing to view the reports, we are happy to make an appointment.
More information
For more information, contact us now:
[email protected]
+31 73 692 39 39